Event Policies

PLAYER POLICY

WAIKIKI CUP Player Policy
 

Pro Tennis Group, LLC., contracts all players and will endeavor to ensure all player commitments; however, because injuries, illness, and other obstacles happen, Pro Tennis Group, LLC., cannot guarantee player appearances. Player appearances are subject to change.

 
TICKET POLICY

WAIKIKI CUP TICKET pOLICY

ALL TICKET SALES ARE FINAL – NO REFUNDS/CREDITS – NO RETURNS – NO EXCHANGES - under any circumstance. Event management will use its best efforts to accommodate the Holder of this agreement at a subsequent session if the session for which this agreement is issued is postponed or canceled due to weather or other causes beyond our control. There is no guarantee that ticket holders can be accommodated. All special events and session start time, duration, and date are subject to change without prior notice. Tickets are not eligible for refund or exchange due to one or more changes in the schedule of play. Holder agrees to submit to security checks prior to, or during entry to the Waikiki Cup. NO SMOKING IS PERMITTED WITHIN THE STADIUM OR AT OR NEAR ANY TENNIS COURT OR ON THE GROUNDS.

This agreement constitutes a revocable license for the specific session or VIP special event for which it is issued. No seat license or guaranteed seating location is created hereby for other sessions in this Event or other Events. We reserve the right to refuse admission and service to anyone and to relocate, remove and/or evict anyone not cooperating with Event/Stadium staff or not complying with the rules and regulations of the Waikiki Cup or otherwise engaging in illegal, disruptive, or dangerous behavior. RESALE OF THIS TICKET, PASS, OR PACKAGE AND ANY ACCOMPANYING PARKING PASS(ES) IS PROHIBITED. If either is offered for resale, this package and/or the accompanying parking pass(es) may be seized and canceled without compensation.

 

Holder authorizes the Event and our affiliates and licensees, including, but not limited to: the host organization, sponsors, promoters, television broadcasters, and sports sanctioning body, and any of their designees, to use your image, likeness, voice, actions or statements (and those of any minor that accompanies you) captured or made at the property or adjacent properties used for the Event or related VIP event in a live or recorded broadcast transmission, reproduction, recording, image, photograph in and on any media now known or developed in the future, for broadcasting, advertising, marketing, promotional, analytics and internal purposes in perpetuity and without payment any need for further authorization from the Holder or any minor accompanying Holder.
 

You assume all risk and danger arising out of or related to your attendance or participation in the event at the Waikiki Cup or special Waikiki Cup VIP event(s), or presence at the Waikiki Cup or any of the adjacent properties used for the event, including, without limitation, risks related to contracting or being exposed to SARS co-v-2 covid-19, loss of your personal property, injury, disability, or death from being struck by balls or equipment used in the sporting competition or by being stuck or injured by other spectators or players, you hereby release pro tennis group, LLC, the event, Waikiki Cup, the governing or sanctioning body or bodies of the sporting competition, the host organization, the host site, television broadcasters, sponsors, promoters, vendors and their respective affiliates, employees and agents, all volunteers, and both amateur and professional players participating in the sporting event (collectively, the “event releasees”), from any and all liabilities arising out of such losses, injuries, illness or death. Furthermore, in no event shall event releasees be liable to you for consequential, economic, incidental, indirect, punitive, special, or third-party damages incurred, or loss of profits, arising out of, in connection with, or related to this agreement, even if the event releasees have been advised of the likelihood or possibility such damages may be incurred. 

CHILDREN

Children

Children under four (4) years of age are not required to have a ticket provided they sit on an adult’s lap. Children who have celebrated their fourth birthday are required to have a ticket for event entry.

RAIN AND WEATHER POLICY

WAIKIKI CUP rAIN AND WEATHER pOLICY

No refunds, exchanges, or rain checks. By purchasing a ticket you assume the risk of weather related cancellation or postponement. If the event is cancelled due to weather and no matches are completed, Event management will make every effort to reasonably accommodate the individual session ticket holder on a subsequent day, if held. The Waikiki Cup cannot guarantee ticket availability, exchange of equal value or comparable seat location. If one match is completed the event is considered complete. In addition, patrons are advised that the Waikiki Cup schedule of play is subject to change. Tickets are not eligible for refund or exchange due to one or more changes in the schedule of play. Please note: Information on scheduling changes can be obtained by visiting our website and Instagram @waikikicup and Twitter @WaikikiCup.

PROHIBITED ITEMS

Alcohol, weapons, illegal substances, glass, open beverage containers and hard-sided bags/containers are not permitted. No outside food and beverage is allowed into the Waikiki Cup. Guests are permitted and encouraged to bring in an empty, refillable water bottle (such as HydroFlask, Swell, etc.) as we will have filtered water stations available for use.
 

Prohibited items that are discovered during bag inspections must either be returned to your vehicle or discarded. The Waikiki Cup will not provide storage for these items. Guests arriving by public transportation must take particular caution not to bring any prohibited items, as no exceptions will be made.

 

PROHIBITED ITEMS

The following is PROHIBITED

  • SMOKING (including vapor and electronic cigarettes) 

  • PETS (except certified service animals)

  • STROLLERS / BABY CARRIERS

  • BICYCLES, SKATEBOARDS, CARTS, ETC.

  • HELIUM BALLOONS

  • UMBRELLAS

  • OUTSIDE FOOD / BEVERAGES

  • COOLERS (all types)

  • NOISE MAKERS

  • TELEPHOTO CAMERA LENS

  • TRIPOD / MONOPOD / EXTENDED TO FLOOR

  • FLASH PHOTOGRAPHY

  • DRAPING FEET ON / OVER SEAT

  • SITTING IN AISLE / WALKWAY

  • OTHER RESTRICTIONS MAY APPLY

GENERAL RULES

SHIRT AND FOOTWEAR REQUIRED.